Registrar Operations Director

Registrar Operations Director

Appdetex, a global brand protection leader, is seeking an accomplished and passionate individual to join our Corporate Registrar team.

The Director, Registrar Operations position is responsible for the operations of the registrar including the management of the Registry Relations, Customer Relationships, and Billing Relationships teams and provides industry expertise, knowledge, and direction. This role works closely with our internal teams and departments in a collaborative nature to brainstorm solutions and drive the strategic direction of the registrar while making sure that compliance is met. If you are a team leader, visionary, internet savvy, self-motivated, enjoy learning, and not afraid of a challenge, this is the perfect opportunity for you.

Roles and Responsibilities

  • Build, develop and lead the teams of Registry Relationship Manager(s), Registry Customer Manager(s), and Billing Relationship Manager(s).
  • Direct, manage and establish functions and responsibilities for each departmental role.
  • Establish and maintain goals and objectives for each departmental role.
  • Provide training and directional guidance to each role.
  • Develop and provide an operational strategy for the Registrar to the management team by forecasting operational needs; identifying resources to meet future growth and demand, foreseeing pitfalls and setting up processes and procedures to avoid those pitfalls.
  • Serve as the escalation manager for the team.
  • Develop Policies and Procedures for the operation of the Registrar teams.
  • Develop relationships with internal and external stakeholders to drive registrar initiatives.
  • Own and develop internal databases.

Background and Required Skills

  • 10+ years of extensive work experience in relationship-focused management (B2B) roles.
  • Bachelor’s Degree or equivalent registrar experience.
  • Proactive team leader with the ability to lead a dynamic team, provide industry expertise, work with internal and external teams in a collaborative manner to solve problems.
  • Ability to work in a time-sensitive environment, be flexible, take ownership, and provide end-to-end resolutions.
  • Possess self-awareness and an ability to be self-critical and self-correcting.
  • Possess the following skills: excellent verbal and written communication, time management, attention to detail, punctuality, organization, prioritization, consultative and analytical.
  • Ability to translate technical processes into easily understood information to internal teams and external customers and stakeholders.
  • Work with an international vendor base, which will require schedule flexibility to adhere to different time zones.
  • Intermediate to expert knowledge of technology, SaaS system, and MS Office Products.
  • Experience in the domain name industry is required.
  • Bilingual or multilingual skills are a plus.

This job is located in Boise, Idaho.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!

International Channel Sales Director

International Channel Sales Director

The International Channel Sales Director is responsible for managing all Channel Sales aspects of the company’s business within an assigned Territory.

We are seeking an experienced Channel Sales Director with a proven track record of success and a thorough understanding of the channel partner landscape in the European and Middle East market. The primary focus will be to drive incremental partner-led revenue (New Business & Net New Logos), drive enablement training with new and existing partners (both sales & technical training), and foster a productive engagement model (internal & external) throughout the region. This individual must be able to thrive in a competitive and dynamic culture. The role will report directly to the Vice President of Global Sales.

Duties/Responsibilities

  • Manage existing base of partners- driving incremental revenue, developing solution competency, and enabling program compliance.
  • Direct the recruitment and engagement efforts of new partners (as needed) to support company initiatives and reach defined performance metrics.
  • Design, propose, implement, and execute enablement and promotional programs to drive sales success within the region.
  • Build and execute Territory plans for both current partners and select emerging partners in the region.
  • Lead facilitator for communication between partners and Appdetex.
  • Help facilitate resource assistance between Appdetex and partners.
  • Conduct quarterly business reviews, both internally and externally.
  • Drive product marketing and demand generation activities with partners to accompany Appdetex products/solutions on partner’s website, seminars and trade shows.
  • Proactively communicate with Appdetex region staff on Channel pipeline and forecasts.
  • Monitor, assess and report on a continual basis, the vendor competitive situation within the channel partners in the region.
  • Represent Appdetex’s channel in the region and evangelize our mission and purpose both internally and externally.
  • Communicate clearly and concisely through all available means of communication.
  • Work with channel partners to manage sales cycle from beginning to end.
  • Collaborate with our Sales Engineers to train partners on a technical level.
  • Strategize with our channel partners to drive net-new business.
  • Become an insider within the brand protection industry and become an expert of Appdetex products, services and offerings.
  • Stay well educated and informed about Appdetex’s competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the market space.
  • May require modified work hours to accommodate accounts in other time zones, and minimal, but occasional travel for accounts that require a higher touch to achieve closure.

Qualifications

  • 5+ years of Software Sales and Channel Sales experience working with local, regional, and national
  • partners in the computer networking and security space.
  • A go-getter that sets his/her sights above and beyond to blow out his/her established targets and quotas.
  • Persistent – Doesn’t stop at “no”. Believes they can overcome.
  • Coachable – Seeks help; knows how to get help, when to ask for it, and what situations call for it.
  • Creative – able to think outside the box (when appropriate).
  • Motivated – to learn, succeed, win, and grow.
  • Aptitude – able to learn and implement new concepts quickly.
  • Confidence with absence of Ego.
  • Self-Disciplined – proven to be good at time management, organization, and demonstrate discipline in their process and everyday business.
  • Self-aware – has a solid understanding of their strengths and weaknesses and what they need to work on.
  • Outstanding Presentation, Written and Verbal Communication Skills.
  • Ability to travel >50% of time (post-Covid-19).
  • Strong understanding of the Channel ecosystem – roles of Alliances, VARs, National Solution Providers,
  • System Integrators, and Distributors.
  • Proven, existing, and positive relationships throughout the region within this ecosystem of partners.
  • Proven record of consistent over-achievement in quota-bearing roles.
  • Proven track record of working effectively with cross-functional teams, both internally and externally.
  • Strong moral and ethical character.

Additional information

  • Location: U.K. is preferred; other locations may be considered.Strong technical knowledge with ability to learn new technologies.
  • Must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
  • Ability to develop relationships and work extensively at the executive level.
  • Provide accurate forecasting to the Reporting Manager regularly.
  • Ability to self-motivate and multi-task and work independently or within a team Success Factors.
  • Strong leadership skills.
  • Direct interaction with the Customers, Partners, Marketing, Peers and Appdetex sales team will comprise a major portion of this assignment.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and Diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!

Business Development Representative

Business Development Representative

The Business Development Representative works on the front line of our Sales teams. This role seeks new business opportunities by contacting and developing relationships with potential customers.

To be successful in this role, you should have previous experience developing leads and meeting sales quotas. You will use your prospecting and communication skills to cultivate interest in Appdetex with prospects, and help secure meetings for our Sales Directors. If you are motivated, results-driven, want to pursue a career in enterprise software sales, and you enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.

Duties/Responsibilities:

  • Qualify leads from marketing campaigns as sales opportunities.
  • Contact potential clients through cold calls and emails.
  • Present our company to potential clients.
  • Identify client needs and suggest appropriate products/services.
  • Customize product solutions to increase customer satisfaction.
  • Build long-term trusting relationships with clients.
  • Proactively seek new business opportunities in the market.
  • Set up meetings or calls between (prospective) clients and Sales Directors.
  • Report to Sales Leadership on (weekly/monthly/quarterly) sales results.
  • Stay up-to-date with new products/services and new pricing/payment plans.

Requirements

  • Proven work experience as a Business Development Representative, New Business Sales Representative, or similar role.
  • Hands-on experience with multiple sales techniques (including cold calls).
  • Track record of achieving sales activities and sales quotas.
  • Experience with CRM software (e.g. HubSpot, Salesforce).
  • Familiarity with MS Excel (analyzing spreadsheets and charts).
  • Understanding of sales performance metrics.
  • Excellent communication and negotiation skills.
  • Ability to deliver engaging presentations.

Desired Skills

  • BS degree in Marketing, Business Administration or relevant field.
  • Located in Boise, or other major cities: including Denver, Austin, & Minneapolis.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and Diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!

Regional Sales Manager

Regional Sales Manager

We are looking for a motivated, ambitious and high-performing Regional Sales Manager to join the Appdetex sales team. If you love finding new business opportunities, developing and managing relationships with existing clients, this job is for you! You’ll be directly responsible for the development and maintenance of our regional clients in the U.S. Corporate/Enterprise space.

We are expecting you to have skills and experience in new business enterprise software sales, that you are self-driven and result oriented.

Roles and Responsibilities

  • Create detailed sales business plans & execute.
  • Manage and achieve sales goals and quotas.
  • Assist in finding and developing prospects and leads.
  • Identify new sales opportunities.
  • Build strong client relationships.
  • Identify opportunities to up-see and cross-sell.
  • Successfully manage contract and commercial negotiation process.
  • Provide customer support when needed.
  • Learn new product and services features and benefits.
  • Provide professional after-sales support.
  • Respond to complaints and resolve issues to ensure customer success and satisfaction.
  • Prepare and present reports on KPIs.

Requirements and Qualifications

  • 10 years of experience as a Regional Sales Manager focused on New Business.
  • Successful track-record to meeting/exceeding quota.
  • Hunter mentality – aggressive, strategic, hungry, self-motivated.
  • Strong negotiation & contract management skills.
  • Master of MS Office Suite.
  • Good knowledge of CRM software (HubSpot, SalesForce).
  • Sense of ownership and pride in your performance and its impact on company’s success.
  • Critical thinker and problem-solving skills.
  • Team player.
  • Good time-management & resource-management skills.
  • Great interpersonal and communication skills.
  • Enthusiastic and passionate.
  • BS or BA in business administration, sales or marketing.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and Diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!

Customer Relationship Manager

Customer Relationship Manager

The Customer Relationship Manager is responsible for the overall customer experience (B2B), manages the customer’s domain portfolio, and is a domain industry expert. This role works closely with internal teams in a collaborative nature to brainstorm solutions to the dynamic opportunities faced by the customer.

Duties and Responsibilities

  • Build and develop customer relationships by possessing excellent interpersonal skills, and capable of being an advocate for our customer with internal development teams.
  • Prepare written communication, reports and other materials to correspond and present to customers and internal team members.
  • Maintain excellent relationships with our customers, internal teams, vendors and our customer domain portfolios for Fortune 500 and Fortune 50 companies.
  • Provide product feedback and work with Product Management to define and track product requirements.
  • Work independently with customers and internal teams to understand requirements, and develop both high-level and detailed project plans which will be used to guide the projects to successful outcomes with minimal supervision.
  • Write and collaborate on policy and procedures.

Background and Required Skills

  • 5+ years of extensive work experience in a customer relationship focused (B2B) role.
  • Bachelor’s degree or equivalent experience.
  • Proactive team player with ability to take initiative in learning and working with internal teams in a collaborative manner in solving problems.
  • Ability to work in a time-sensitive environment, be flexible, take ownership and provide end to end resolutions.
  • Possess self-awareness and an ability to be self-critical and self-correcting.
  • Possess the following skills: excellent verbal and written communication, time management, attention to detail, organization, prioritization, consultative, and analytical.
  • Ability to translate technical processes into easily understood information to internal and external customers and stakeholders.
  • Work with a global customer base, which will require schedule flexibility to adhere to different time zones.
  • Intermediate to expert knowledge of technology, SaaS system, and MS Office products.

Desired Skills

  • Experience in the domain name industry is preferred but not required.
  • Bilingual or multilingual skills are a plus.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!

Brand Protection Analyst

Brand Protection Analyst

The Brand Protection Analyst is an important resource to our clients. Your responsibilities include understanding the unique landscape of brand challenges for each client; leveraging technology to provide an overview of the scope of issues, and through keen awareness of each client’s needs, distilling the information into targeted data and a priority of actionable objectives.

Roles and Responsibilities

  • Configure Appdetex system discovery based on client brand(s), priorities and business problems.
  • Monitor, evaluate and classify search results based on client parameters.
  • Conduct investigations (as needed).
  • Generate weekly, monthly and custom ad-hoc reports.
  • Attend and participate in client meetings.
  • Provide product feedback to improve internal and external tools.
  • Collaborate with internal and external client team members.
  • Conduct takedown and enforcement work (depends on client).

Requirements

  • Great communication skills; ability to meaningfully articulate key processes and concepts.
  • Critical thinking / problem solving skills.
  • Team player & able to work independently.
  • A self motivated driver (unafraid to roll up their sleeves and get to work).
  • Detail oriented.
  • Very comfortable leveraging different technology applications and getting up to speed quickly.

Additional Background Experience (helpful but not required)

  • 4 year degree.
  • Brand protection customer service.
  • Fluency in a foreign language.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and Diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!

Senior Software Engineer

Senior Software Engineer

Appdetex is seeking an experienced Senior Software Engineer to join our passionate group of smart creatives. They will play an intricate role in driving the growth of our rapidly expanding and industry disrupting brand protection technologies. The ideal candidate thrives on solving difficult challenges that have high impact. They have a deeply rooted passion for technology and seeing their products WOW the customer. They are fluent in tech stacks such as Java/Spring/Hibernate/MySql/NoSql and thrive on staying current.

Roles and Responsibilities

  • Design and implement software that meets the delicate balance between time to market and perfection.
  • Partner with the Product Owner – learn quickly and adapt to market conditions and customer opportunities.
  • Collaborate like a boss. Win as a team.
  • Build and care for the products you build. Complete ownership.

Required Skills

  • 5+ years professional software development using Java, C# or equivalent
  • 2+ years working with data platforms such as Elasticsearch, Hadoop/HDFS, PostgreSQL and MySql
  • 2+ years working with AWS such as RDS, EC2, EMR and S3
  • Expert with Git, Maven, Jenkins or the equivalents
  • Solid development fundamentals such as OO, Patterns, Unit Testing, Code Reviewing

Desired Skills

  • Experience with Docker, Terraform, Consul or equivalents
  • Experience monitoring with services such as DataDog, Zabbix or equivalents
  • Strong understanding of front end development using HTML, CSS and JavaScript

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and Diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!