Customer Success Manager

As the primary client contact, the Customer Success Manager (CSM) is an important resource to our clients. Your responsibilities include managing client teams, ensuring that deliverables are on time and successful, and identifying growth opportunities within the client and the company. In addition, you will be required to forecast and track account metrics, such as sales results, and communicate them to management and external stakeholders. You will also be responsible for billing, delivering reports, and coordinating and scheduling calls.

Roles and Responsibilities

Account Management

  • Onboarding of new clients.
  • Manage client expectations.
  • Punctual and appropriate outreach with client(s).
  • Identify and collaborate with client(s) to develop programs to address business needs.
  • Thorough research and protection of client Intellectual Property Rights.
  • Regular professional contact with eCommerce sites for appropriate actioning of client listings.
  • Manage daily execution of services for client(s).
  • Generate and deliver reports.
  • Long-term proposals on recognized trends.
  • Upsales if appropriate and warranted.
  • Utilize Appdetex platform to mastery.

Product Management Support

  • Conduct research into various APIs, processes, complaint options and documenting information for inclusion into platforms.
  • Research for bugs/enhancements; file as needed.

Sales Support

  • Work with sales to perform demos with a high degree of excellence.
  • Conduct extensive research on client’s brand with direction from sales on products to highlight in demo.
  • Populate the system accordingly in order to highlight capabilities with specific focus on needs of prospect.

Requirements

  • An understanding of our Brand Security Portal and primary product offering.
  • Great communication skills, able to articulate concepts and processes well.
  • Demonstrated technological proficiency.
  • Friendly demeanor.
  • Team player & leader.
  • A self motivated driver (unafraid to roll up their sleeves and get to work).
  • Detail oriented.
  • Problem solving and critical thinking skills.
  • Ability to manage, lead, and organize a team.
  • An understanding of client needs, behaviors, and trends.

Desired Skills

  • 4 year college degree.
  • Previous training experience.
  • Fluency in a foreign language.
  • Familiarity with account managing software.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and Diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!