Registrar Operations Director

Registrar Operations Director

Appdetex, a global brand protection leader, is seeking an accomplished and passionate individual to join our Corporate Registrar team.

The Director, Registrar Operations position is responsible for the operations of the registrar including the management of the Registry Relations, Customer Relationships, and Billing Relationships teams and provides industry expertise, knowledge, and direction. This role works closely with our internal teams and departments in a collaborative nature to brainstorm solutions and drive the strategic direction of the registrar while making sure that compliance is met. If you are a team leader, visionary, internet savvy, self-motivated, enjoy learning, and not afraid of a challenge, this is the perfect opportunity for you.

Roles and Responsibilities

  • Build, develop and lead the teams of Registry Relationship Manager(s), Registry Customer Manager(s), and Billing Relationship Manager(s).
  • Direct, manage and establish functions and responsibilities for each departmental role.
  • Establish and maintain goals and objectives for each departmental role.
  • Provide training and directional guidance to each role.
  • Develop and provide an operational strategy for the Registrar to the management team by forecasting operational needs; identifying resources to meet future growth and demand, foreseeing pitfalls and setting up processes and procedures to avoid those pitfalls.
  • Serve as the escalation manager for the team.
  • Develop Policies and Procedures for the operation of the Registrar teams.
  • Develop relationships with internal and external stakeholders to drive registrar initiatives.
  • Own and develop internal databases.

Background and Required Skills

  • 10+ years of extensive work experience in relationship-focused management (B2B) roles.
  • Bachelor’s Degree or equivalent registrar experience.
  • Proactive team leader with the ability to lead a dynamic team, provide industry expertise, work with internal and external teams in a collaborative manner to solve problems.
  • Ability to work in a time-sensitive environment, be flexible, take ownership, and provide end-to-end resolutions.
  • Possess self-awareness and an ability to be self-critical and self-correcting.
  • Possess the following skills: excellent verbal and written communication, time management, attention to detail, punctuality, organization, prioritization, consultative and analytical.
  • Ability to translate technical processes into easily understood information to internal teams and external customers and stakeholders.
  • Work with an international vendor base, which will require schedule flexibility to adhere to different time zones.
  • Intermediate to expert knowledge of technology, SaaS system, and MS Office Products.
  • Experience in the domain name industry is required.
  • Bilingual or multilingual skills are a plus.

This job is located in Boise, Idaho.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!

Featured Event

Featured Event

Virtual Event

WIPR Trademarks Live

Appdetex is excited to be taking part in WIPR Trademarks Live taking place June 8-10, 2021. This three-day virtual conference has been designed to provide critical and timely insights from leading trademark practitioners from a wide range of industry sectors and jurisdictions.

 

WIPR Trademarks Live
Thursday, June 10, 2021
1PM EST

Best Practice in Online Brand Protection: How to Identify and Overcome Online Infringement

On Thursday, June 10th at 1 PM EST, Appdetex will be joining other industry experts for a live panel entitled, “Best Practices in Online Brand Protection: How to Identify and Overcome Online Infringement.”

Panel Discussion

  • Latest tactics and trends: What counterfeiters are up to and how do you beat them at their own game?
  • How technology can support in the battle: assessing advances in AI.
  • What are the trademark policies of the various social media platforms?
  • Best practice in policing and shutting down online infringement.
 

WIPR Trademarks Live
Thursday, June 10, 2021
2PM EST

Best Practice in Brand Protection in Times of Crisis

The Corona Effe-ct: Mitigating the Brand Impact of Unforeseeable Events On Thursday, June 10th at 2 PM EST, David Caplan, senior partner at Townsend & Stockton LLP will be moderating the panel “Best Practice in Brand Protection in Times of Crisis.”

Panel Discussion

  • How far is it possible to pre-assess how random external factors can impact the value of your trademarks and products?
  • How can you effectively counteract negative press?
  • Examining Corona beer, Toyota Hilux, and Isis Private Equity.

Click here to visit the WIPR site to learn more and register.

Learn more

LexisNexis And Appdetex Form Alliance to Protect Global Brands in Europe

LexisNexis And Appdetex Form Alliance To Protect Global Brands In Europe From Brand Abuse In Digital Channels

Analysis shows that abuse by systemic networks has accelerated during the COVID-19 pandemic and now accounts for 25% of confirmed cases

LONDON & NEW YORKMarch 24, 2021LexisNexis Legal & Professional, a leading global provider of legal, regulatory, business information and analytics, and Appdetex, a global brand protection leader and expert in online detection, assessment, and enforcement of online infringement, today announced a strategic alliance to bring Appdetex digital brand protection solutions to global brands in Europe and the Middle East. The alliance combines the strong global presence of LexisNexis® with best-in-class solutions from Appdetex that automate finding and removing malicious online brand impersonators swiftly to minimize financial and reputation damage.

“With the accelerated adoption of digital channels during the COVID-19 pandemic, brand abuse has become systemic,” said Faisal Shah, CEO of Appdetex. “Coordinated networks and individual bad actors have stepped up creating fake websites, mobile apps, ads, and social profiles to prey upon internet and mobile users and interrupt interactions between customers and the brands they trust. Our alliance with LexisNexis, a global intellectual property protection leader, will enable us to expand into new geographies more quickly than we could on our own.”

A recent Appdetex analysis of more than 100,000 online infringement and other abuse cases over a one-year period found that 25% of brand abuse is part of a systemic brand abuse network. The analysis also showed that in just six months unabated abuse network connections increased by 30% while the number of abuse network nodes grew by nearly 10x.

“Aggressive attacks on our customers’ brands in digital channels generate additional cost of doing business from lost sales and potential legal liabilities,” said Joe Froehlich, Managing Director, LexisNexis Intellectual Property solutions. “Four of the world’s five most valuable brands rely on Appdetex for digital brand protection. The alliance with Appdetex will enable LexisNexis to provide global brands with another layer of protection for their intellectual property by mitigating digital risks.”

Through the alliance, LexisNexis will expand its Intellectual Property portfolio in Europe and the Middle East with the addition of Brand Protection powered by Appdetex.

To learn more about the alliance, please visit: https://www.lexisnexisip.com/brandprotection.

For more information on Appdetex’s mission and products, visit www.appdetex.com.

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About LexisNexis Legal & Professional

LexisNexis® Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 160 countries with 10,400 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About LexisNexis® Intellectual Property

LexisNexis Intellectual Property brings clarity to innovation for businesses worldwide. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve a competitive advantage for their business. Our suite of workflow and analytics solutions (LexisNexis® IP Data Direct, LexisNexis PatentAdvisor®, LexisNexis PatentOptimizer®, LexisNexis® PatentSight® and LexisNexis TotalPatent One®) enables companies to be more efficient and effective at bringing meaningful innovations to our world. We are proud to directly support and serve these innovators in their endeavors to better humankind.

About Appdetex

Appdetex is in the business of solving business problems related to digital risks. With deep roots in intellectual property law, and applying technical innovation to securing brands, Appdetex is dedicated to brand protection professionals’ success and is trusted by some of the world’s largest brands, including consumer goods, gaming platforms, media, entertainment, and financial services companies. Disrupting highly organized, automated, and widespread systems of abuse requires technology and expertise. Appdetex has extensive experience in crafting efficient enforcement strategies at scale, from traditional takedown notices to deactivating bad actors’ networks at their source. As a result, Appdetex provides comprehensive brand protection that mitigates a broad spectrum of abuse – swiftly.

Media Contacts

LexisNexis
Jessica Morel
CMO, LexisNexis Intellectual Property
j.morel@lexisnexis.com
+1 267-965-1334

Appdetex
Frederick Felman
Chief Marketing Officer
press@appdetex.com
+1 855-693-3839 ext. 3

International Channel Sales Director

International Channel Sales Director

The International Channel Sales Director is responsible for managing all Channel Sales aspects of the company’s business within an assigned Territory.

We are seeking an experienced Channel Sales Director with a proven track record of success and a thorough understanding of the channel partner landscape in the European and Middle East market. The primary focus will be to drive incremental partner-led revenue (New Business & Net New Logos), drive enablement training with new and existing partners (both sales & technical training), and foster a productive engagement model (internal & external) throughout the region. This individual must be able to thrive in a competitive and dynamic culture. The role will report directly to the Vice President of Global Sales.

Duties/Responsibilities

  • Manage existing base of partners- driving incremental revenue, developing solution competency, and enabling program compliance.
  • Direct the recruitment and engagement efforts of new partners (as needed) to support company initiatives and reach defined performance metrics.
  • Design, propose, implement, and execute enablement and promotional programs to drive sales success within the region.
  • Build and execute Territory plans for both current partners and select emerging partners in the region.
  • Lead facilitator for communication between partners and Appdetex.
  • Help facilitate resource assistance between Appdetex and partners.
  • Conduct quarterly business reviews, both internally and externally.
  • Drive product marketing and demand generation activities with partners to accompany Appdetex products/solutions on partner’s website, seminars and trade shows.
  • Proactively communicate with Appdetex region staff on Channel pipeline and forecasts.
  • Monitor, assess and report on a continual basis, the vendor competitive situation within the channel partners in the region.
  • Represent Appdetex’s channel in the region and evangelize our mission and purpose both internally and externally.
  • Communicate clearly and concisely through all available means of communication.
  • Work with channel partners to manage sales cycle from beginning to end.
  • Collaborate with our Sales Engineers to train partners on a technical level.
  • Strategize with our channel partners to drive net-new business.
  • Become an insider within the brand protection industry and become an expert of Appdetex products, services and offerings.
  • Stay well educated and informed about Appdetex’s competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the market space.
  • May require modified work hours to accommodate accounts in other time zones, and minimal, but occasional travel for accounts that require a higher touch to achieve closure.

Qualifications

  • 5+ years of Software Sales and Channel Sales experience working with local, regional, and national
  • partners in the computer networking and security space.
  • A go-getter that sets his/her sights above and beyond to blow out his/her established targets and quotas.
  • Persistent – Doesn’t stop at “no”. Believes they can overcome.
  • Coachable – Seeks help; knows how to get help, when to ask for it, and what situations call for it.
  • Creative – able to think outside the box (when appropriate).
  • Motivated – to learn, succeed, win, and grow.
  • Aptitude – able to learn and implement new concepts quickly.
  • Confidence with absence of Ego.
  • Self-Disciplined – proven to be good at time management, organization, and demonstrate discipline in their process and everyday business.
  • Self-aware – has a solid understanding of their strengths and weaknesses and what they need to work on.
  • Outstanding Presentation, Written and Verbal Communication Skills.
  • Ability to travel >50% of time (post-Covid-19).
  • Strong understanding of the Channel ecosystem – roles of Alliances, VARs, National Solution Providers,
  • System Integrators, and Distributors.
  • Proven, existing, and positive relationships throughout the region within this ecosystem of partners.
  • Proven record of consistent over-achievement in quota-bearing roles.
  • Proven track record of working effectively with cross-functional teams, both internally and externally.
  • Strong moral and ethical character.

Additional information

  • Location: U.K. is preferred; other locations may be considered.Strong technical knowledge with ability to learn new technologies.
  • Must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
  • Ability to develop relationships and work extensively at the executive level.
  • Provide accurate forecasting to the Reporting Manager regularly.
  • Ability to self-motivate and multi-task and work independently or within a team Success Factors.
  • Strong leadership skills.
  • Direct interaction with the Customers, Partners, Marketing, Peers and Appdetex sales team will comprise a major portion of this assignment.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and Diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!

Appdetex Accelerates Growth With Financing Led By Baird Capital

Appdetex Accelerates Growth With $12.2 Million Financing Led By Baird Capital

Investment, Expertise, Patent Pending Technology, and Global Reliance on Digital to Propel Appdetex’s Expansion

BOISE/CHICAGOJanuary 28, 2021 – Appdetex, a global brand protection leader and expert in online detection, assessment, and enforcement of online infringements, today announced that Baird Capital has led a $12.2 million Series C financing to fuel the company’s growth, team, and market opportunity. Appdetex’s existing investors, including First Analysis, Origin Ventures, and EPIC Ventures, also participated in the financing.

Four of the top five World’s Most Valuable Brands, along with hundreds of other brands, depend on Appdetex’s brand protection technology and expertise to defend their customer relationships, revenue, and reputation. With this additional investment, Appdetex will enhance its patented technologies and grow its sales and service teams to service its fast-growing customer base and a burgeoning list of partners.

“Malicious actors hawking fake sites, apps, ads, or with insidious purposes prey on internet users and try to insert themselves in between customers and the brands they trust,” said Appdetex CEO, Faisal Shah. “For the valuable brands we protect, Appdetex mitigates digital channel risks on the internet, across advertising, social media, mobile app and eCommerce marketplaces as well as within other emerging digital channels. With this additional financing, we look forward to continuing to invest in our advanced technology and analytics platform to deliver innovative, multi-channel brand protection solutions for our customers.”

“Amidst the COVID-19 pandemic, adoption of digital technologies and services has accelerated, with most consumers and businesses now relying heavily on digital channels for work, school, entertainment, shopping, communication and almost every aspect of their lives,” emphasized Jim Pavlik, Partner with Baird Capital and newly appointed Appdetex board member. “Seeing an opportunity to profit on that reliance, malicious actors have increasingly attacked brands and their customer relationships in those same channels. With the cost of this ill-intended activity damaging so many companies, we are excited to partner with the Appdetex team and support their efforts in defending brands and ensuring customer trust in the digital buyer journey.”

For more information on Appdetex’s mission and products, visit www.appdetex.com. For more information on Baird Capital’s venture team and investment strategy, visit www.BairdCapital.com.

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About Appdetex

Appdetex is in the business of solving business problems related to digital risks. With deep roots in intellectual property law, and applying technical innovation to securing brands, Appdetex is dedicated to brand protection professionals’ success and is trusted by some of the world’s largest brands, including consumer goods, gaming platforms, media, entertainment, and financial services companies. Disrupting highly-organized, automated, and widespread systems of abuse requires technology and expertise. Appdetex has extensive experience in crafting efficient enforcement strategies at scale, from traditional takedown notices to deactivating bad actors’ networks at their source. As a result, Appdetex provides comprehensive brand protection that mitigates a broad spectrum of abuse – swiftly. Visit www.appdetex.com for more information.

About Baird Capital

Baird Capital makes venture capital, growth equity and private equity investments in strategically targeted sectors around the world. Having invested in more than 320 companies over its history, Baird Capital partners with entrepreneurs and, leveraging its executive networks, strives to build exceptional companies. Baird Capital provides operational support to its portfolio companies through teams on the ground in the United States, Europe and Asia, a proactive portfolio operations team and a deep network of relationships, which together strive to deliver enhanced shareholder value. Baird Capital is the direct private investment arm of Robert W. Baird & Co. For more information, please visit BairdCapital.com.

Media Contacts

Appdetex
Frederick Felman
Chief Marketing Officer
press@appdetex.com
tel:+1(855)693-3839 ext. 3

Baird Capital
Rachel Kern
Baird Public Relations
rkern@rwbaird.com
414.298.5101

Business Development Representative

Business Development Representative

The Business Development Representative works on the front line of our Sales teams. This role seeks new business opportunities by contacting and developing relationships with potential customers.

To be successful in this role, you should have previous experience developing leads and meeting sales quotas. You will use your prospecting and communication skills to cultivate interest in Appdetex with prospects, and help secure meetings for our Sales Directors. If you are motivated, results-driven, want to pursue a career in enterprise software sales, and you enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.

Duties/Responsibilities:

  • Qualify leads from marketing campaigns as sales opportunities.
  • Contact potential clients through cold calls and emails.
  • Present our company to potential clients.
  • Identify client needs and suggest appropriate products/services.
  • Customize product solutions to increase customer satisfaction.
  • Build long-term trusting relationships with clients.
  • Proactively seek new business opportunities in the market.
  • Set up meetings or calls between (prospective) clients and Sales Directors.
  • Report to Sales Leadership on (weekly/monthly/quarterly) sales results.
  • Stay up-to-date with new products/services and new pricing/payment plans.

Requirements

  • Proven work experience as a Business Development Representative, New Business Sales Representative, or similar role.
  • Hands-on experience with multiple sales techniques (including cold calls).
  • Track record of achieving sales activities and sales quotas.
  • Experience with CRM software (e.g. HubSpot, Salesforce).
  • Familiarity with MS Excel (analyzing spreadsheets and charts).
  • Understanding of sales performance metrics.
  • Excellent communication and negotiation skills.
  • Ability to deliver engaging presentations.

Desired Skills

  • BS degree in Marketing, Business Administration or relevant field.
  • Located in Boise, or other major cities: including Denver, Austin, & Minneapolis.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.

Join Our Team

We strive for a professional yet fun and casual atmosphere. We believe a company is either moving forward or moving backward – there’s no middle ground and, of course, we aim to continually move forward. We not only desire to exceed our customers’ expectations, but we also want to consistently impress them with the level of receptiveness, care, and dedication to help them solve problems. At the end of the day, we want our customer contacts to become the heroes in their own organizations.

Inclusion and Diversity are important to us. Appdetex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested?

Please send a resume and cover letter to hire@appdetex.com.

HIRE ME!